Scanixx Support and Buyer Guides
Drone and ROV Help Center
Clear answers on US drone law and NDAA compliance, plus genuine, US-market enterprise drones and underwater ROVs from a specialist you can actually reach.
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US drone rules explained
DJI Ban and US Drone Laws
Are DJI drones banned in the US in 2026?
No. There is no ban on owning or flying DJI drones in the US. Since December 2025, DJI and Autel, along with essentially all foreign-made drones, sit on the FCC Covered List, which blocks new models from receiving FCC authorization. Units that were already authorized stay fully legal to buy, own, and fly.
What is the FCC Covered List and how does it affect drones?
The Covered List is the FCC's national-security list of equipment that cannot receive new US authorizations. In December 2025 it was expanded to include foreign-produced uncrewed aircraft and critical components. The practical effect is a closed pipeline for new foreign models, not a grounding of existing fleets.
Can I still buy a new DJI or Autel drone?
Yes, while genuine, previously authorized stock lasts. Retailers may keep selling models that held FCC authorization before the listing, plus new units and replacement parts for those approved models. Because no new models enter the pipeline, genuine stock is finite, so popular units sell through. Browse our in-stock enterprise drones.
Will my DJI drone stop working or get bricked?
No. There is no legal or technical mechanism to remotely disable drones already in service. You can keep flying aircraft you legally own under existing FAA rules.
Do I need a license to fly a drone for commercial work?
Yes. Commercial operations in the US require an FAA Part 107 Remote Pilot Certificate, aircraft registration, and Remote ID broadcast where applicable. Recreational flyers follow the FAA recreational rules and pass the TRUST test.
How does the ban affect government and federally funded buyers?
This is where it bites. Federal agencies and federally funded programs are restricted from procuring DJI and Autel under NDAA Section 1709. If your budget is federal, you need an NDAA-compliant platform. See our NDAA-compliant range.
Blue UAS and public safety
NDAA-Compliant and Government Drones
What does NDAA-compliant mean?
An NDAA-compliant drone meets the US National Defense Authorization Act restrictions on covered foreign manufacturers, making it eligible for federal and federally funded use. It is about supply-chain and manufacturer origin, not flight capability.
What is the difference between Blue UAS and Green UAS?
Blue UAS are platforms vetted and approved by the Defense Innovation Unit for government use. Green UAS is an industry certification that often acts as a stepping stone toward Blue UAS. Both signal a cleared, NDAA-compliant supply chain.
Which drones can government and public-safety teams buy?
Compliant lines such as Sentera, Freefly, and ABZ serve federally funded work. Browse our NDAA-compliant collection, or request a quote and we will match a compliant system to your spec.
I run a private company. Do I need an NDAA-compliant drone?
Usually not. NDAA restrictions target federal procurement. Private commercial and recreational operators can still choose DJI or Autel. Pick a compliant platform only if your funding or contract requires it.
Precision farming
Agriculture and Spraying Drones
What is the best drone for crop spraying?
The right spraying drone depends on acreage and terrain. Compact units suit smaller plots and orchards, while large multi-tank systems cover many acres per hour for row crops. Browse our agriculture drones or tell us your acreage for a match.
How much can an agriculture drone spray per hour?
Output varies by tank size, flow rate, and field layout. Larger systems can treat dozens of acres per hour, which is why operators size the aircraft to the job rather than buying the biggest model by default.
Do agriculture drones really cut costs?
Used well, yes. Targeted spraying reduces chemical waste, reaches difficult terrain, and lowers labor versus ground rigs, while crop-health imaging helps you treat only the zones that need it.
Are spraying drones legal to operate in the US?
Yes, under the right approvals. Spraying drones operate under FAA Part 107 plus a Part 137 agricultural aircraft operation authorization, and applicators follow EPA and state label rules. Ask us and we will point you to the requirements for your operation.
Energy, utilities, public safety
Thermal and Inspection Drones
What are thermal drones used for?
Thermal drones reveal heat patterns the eye cannot see, so teams use them for roof and building inspection, solar panel and powerline faults, search and rescue, firefighting, and electrical and mechanical surveys. See our thermal drones.
How accurate are drone thermal cameras?
Radiometric thermal sensors measure temperature per pixel, with accuracy and resolution rising on higher-end payloads. For defect-finding, sensor resolution and lens choice usually matter more than raw drone speed.
What drone is best for roof and building inspection?
Compact thermal-and-zoom platforms handle most roof, facade, and rooftop solar work, while larger payload drones suit heavy industrial sites. Browse our inspection drones.
Can inspection drones see through walls or water?
No. Thermal sensors read surface temperature only, not through solid material. They are powerful for surface defects, moisture patterns, and heat loss, but they do not see inside structures.
Survey and GIS
Mapping, LiDAR and Survey
What is the difference between LiDAR and photogrammetry?
Photogrammetry builds 3D models from overlapping photos and excels at visual detail and orthomosaics. LiDAR fires laser pulses to measure points directly, so it captures ground under vegetation and works in low light. Many survey teams use both. See our survey sensors.
Which drone is best for surveying and mapping?
RTK-enabled mapping drones and LiDAR payloads such as the Zenmuse L2 and L3 deliver survey-grade results. The right pick depends on area size, accuracy target, and canopy. Browse our mapping and survey payloads.
What accuracy can drone mapping achieve?
With RTK or PPK and solid ground control, drone surveys reach centimeter-level accuracy. The result depends on workflow, ground control points, and sensor quality as much as the aircraft.
What is multispectral imaging used for?
Multispectral sensors capture light beyond the visible range, powering crop-health indices like NDVI and NDRE for agriculture, vegetation, and environmental analysis.
Marine and offshore
Underwater ROVs
Are underwater ROVs affected by the drone import restrictions?
No. Underwater ROVs are not uncrewed aircraft, so they fall outside the FCC Covered List and UAS import restrictions and remain fully available in the US. That makes them a stable, future-proof choice. Browse our underwater ROVs.
How deep can an underwater ROV go?
Depth depends on the model and tether. Compact prosumer ROVs typically reach around 100 to 150 meters, while professional systems are rated to 200 meters or more. See depth ratings across our ROV range.
What are underwater ROVs used for?
ROVs handle hull and pier inspection, search and recovery, aquaculture, dam and pipeline survey, and research, giving teams eyes underwater without putting a diver at risk.
Do I need a license to operate an underwater ROV?
No pilot certificate is required to operate a recreational or commercial ROV, though ports, sites, and dive operations may set their own access and safety rules.
Waterproof and payload-release
Fishing Drones
What is a fishing drone and how does it work?
A fishing drone is a waterproof aircraft with a payload-release hook that carries bait and line far past the surf, then drops it on target, reaching spots a cast cannot. See our fishing drones.
How much weight can a fishing drone carry?
Payload varies by model, from light bait rigs to heavy-lift drones that carry multiple lines or larger rigs. Match the lift to your tackle and conditions across our fishing range.
Are fishing drones waterproof enough for saltwater?
Purpose-built fishing drones are sealed for splashdown and saltwater spray, and many take off and land on water, unlike standard camera drones. Rinse with fresh water after each session.
What you receive
Genuine Products and Sourcing
Are your products genuine and brand new?
Yes. Every unit is genuine, brand new, and sourced through legitimate channels, with genuine OEM parts and accessories.
Are units pre-activated or used?
No. Units ship sealed and are not pre-activated, so your warranty period and account binding start with you, not someone before you.
Are these US-market versions?
Yes. You get US-market hardware on US frequencies, not imported regional variants that can cause support or radio issues.
How is Scanixx different from a gray-market seller?
A written warranty and returns path, genuine sourcing, US-market hardware, and a named human you can reach after the sale by WhatsApp or email. Everyone is equal on manufacturer support now; what matters is who answers and what they ship.
Buying from Scanixx
Ordering and Quotes
How do I place an order?
Order in-stock items straight from the product page, or request a tailored quote for enterprise, government, or bulk needs. A specialist confirms availability and a firm lead time, usually within one business day. For configured systems, start on our Custom Quote page.
Can I get a custom or enterprise quote?
Yes. For fleets, payload-bundled builds, or government configurations, request a quote and a named specialist builds it with you. Begin on the Custom Quote page.
Are listings genuinely in stock, and what are the lead times?
Listings reflect genuine, US-market stock. Typical dispatch is 3 to 21 days; larger or configured orders are prepared to order and confirmed with a firm date before you pay.
Can I reach a real person before I buy?
Always. Message WhatsApp +1 (307) 414-8223 or email info@scanixx.com and a specialist answers, never a bot.
Getting it to you
Shipping and Delivery
Do you offer free shipping?
Yes. Free insured U.S. shipping on orders over $599. Orders below that show a calculated rate at checkout. Full terms are on our Shipping Policy.
Is my shipment tracked and insured?
Every shipment is tracked and insured in transit, and high-value orders ship with signature on delivery. You receive tracking as soon as it leaves.
How are large systems like Agras or FlyCart shipped?
Oversized and heavy systems ship by freight. A specialist arranges crating, delivery, and timing so the equipment arrives safely.
Do you ship internationally?
Scanixx is built for the U.S. market. For delivery outside the U.S., contact us first so we can confirm feasibility and compliance before you order.
How you pay
Payment and Invoicing
What payment methods do you accept?
Major credit and debit cards and common digital wallets through secure checkout. For enterprise and government orders we also support bank wire and purchase orders, arranged with your specialist.
Is checkout secure?
Yes. Payments run over an encrypted, PCI-compliant checkout, and Scanixx never stores your card details.
Can you invoice my company or accept a purchase order?
For qualifying business and government orders, yes. Ask for invoicing or PO terms with your quote on the Custom Quote page and your specialist sets it up.
After you buy
Warranty and Repairs
What warranty do products carry?
Products carry the manufacturer warranty, typically one year, covering manufacturing defects. Details for your model are on our Warranty and Repairs page.
How do I make a warranty claim?
Email info@scanixx.com with your order number and a short description. We coordinate the claim with the manufacturer (DJI, QYSEA, Autel, and others) for repair, replacement, or service.
My unit arrived faulty. What do I do?
Report any dead-on-arrival unit within 48 hours of delivery to info@scanixx.com so we can fast-track a manufacturer-approved repair or replacement.
What is not covered?
Crash, misuse, water damage beyond rated limits, unauthorized modification, and normal wear are generally excluded. Manufacturer terms apply; see Warranty and Repairs.
If it is not right
Returns and Refunds
What is your return window?
Return requests can be initiated within 30 calendar days of delivery, for items that are new, unused, unopened, and in original packaging with all accessories.
How do I start a return?
Email info@scanixx.com with your order number, the items, and the reason. You receive an RMA number and return address. Returns without an RMA are not accepted.
Is there a restocking fee?
Approved returns carry a 15% restocking fee for inspection, repackaging, and handling. Original shipping is non-refundable, and return shipping is the buyer's responsibility unless the return is due to our error or a defect.
Which items cannot be returned, and when is my refund issued?
Opened, used, or flown units, custom or special orders, clearance items, batteries and consumables, and activation-based software cannot be returned. Approved refunds are issued to the original payment method within 7 to 10 business days after inspection. Full terms on our Return and Refund Policy.
Using your system
Setup and Support
How do I set up and activate my drone?
Most systems guide you through activation and firmware in the manufacturer app. If you hit a snag, your specialist can walk you through it step by step.
Where do I find manuals and firmware?
Manuals and firmware live on the manufacturer's official support site for your model. Explore our knowledge center or ask us for the correct links for your exact unit.
How do I reach support after the sale?
WhatsApp +1 (307) 414-8223 or info@scanixx.com. The same specialists support you after delivery, not a call center.
Talk to a specialist before you buy
Tell us your job and budget and we will match the right system, confirm genuine stock, and get you a quote. New imports have stopped, so genuine units are limited, and we will tell you honestly what is available.