Send Us a Message
Questions about a drone, an ROV, compliance or an order you already placed? Tell us what you need and a specialist gets back to you within 24 hours on business days.
How can we help you?
Only your name, email and message are required. The more you tell us about your operation, the sharper our answer.
Before you write to us.
How we ship
Scanixx runs a digital-first operation with U.S.-based distribution partners. Orders are placed online and shipped directly from those facilities, so our address is not a walk-in store or a returns address.
Have an order? Add the number
Including your order number lets us pull up your file immediately instead of asking for it first. It is the single fastest way to get a useful answer.
#SCANIXX_1001Answers you may already have
Shipping times, returns, warranty and product specifics are covered in the Help Center. If your question is there, you have your answer in seconds.
Visit the Help CenterFree insured shipping on U.S. orders above $599. Returns within 30 days with an RMA, subject to a 15% restocking fee. All products carry a minimum 1-year manufacturer warranty.
Important Information
Operations Notice
SCANIXX operates through a digital-first fulfillment network with U.S.-based distribution partners. Please note that this is not a physical retail or return location. All orders are processed online and shipped directly from our partner facilities.
Order Support Reminder
To help us assist you faster, please include your order number in all support inquiries. This allows our team to quickly access your order details and provide the most efficient support.
Example: #SCANIXX_1001
Help Center
For immediate answers to common questions, visit our Help Center & FAQ. You'll find detailed guides, troubleshooting tips, and information about shipping, returns, and product specifications.
