Warranty & Repairs

Warranty & Repairs Policy – Scanixx LLC

Effective Date: 12-29-2025

Scanixx LLC
1021 E Lincolnway Suite #9008
Cheyenne, Wyoming 82001
United States
Contact Email: info@scanixx.com

Manufacturer’s Warranty

All products sold by Scanixx LLC are covered by the manufacturer’s warranty only (including, but not limited to, DJI, QYSEA, Chasing, and other brands).
Warranty terms, coverage, and duration are determined solely by the manufacturer.
Scanixx LLC does not provide any additional warranties unless explicitly stated in writing.

Warranty Claims

To initiate a warranty claim, customers must contact Scanixx at info@scanixx.com.
Scanixx may require proof of purchase, serial numbers, photos, videos, or other documentation related to the issue.
In most cases, Scanixx will assist by coordinating communication with the manufacturer or an authorized service center.
Final approval of all warranty claims rests exclusively with the manufacturer.

Warranty Exclusions

The following are not covered under manufacturer or Scanixx warranty:

Damage caused by misuse, neglect, or improper operation.
Crashes, water damage, or damage resulting from operation in restricted, unsafe, or prohibited environments.
Unauthorized modifications, third-party repairs, or use of non-approved accessories or components.
Normal wear and tear, including but not limited to propellers and batteries.
Consumable items such as batteries, cables, or protective components, unless defective upon arrival.

Repairs & Service

Scanixx assists customers in arranging repairs through authorized manufacturer service centers.
Customers are responsible for all shipping costs to and from repair facilities, unless otherwise stated by the manufacturer in writing.
Repair timelines vary based on manufacturer procedures and parts availability.
Scanixx LLC is not responsible for delays in repair completion or service turnaround times.

Data & Media Disclaimer

During inspection, repair, testing, or firmware updates, stored data including photos, videos, and flight logs may be lost or deleted.
Customers are solely responsible for backing up all data prior to sending any product for service.
Scanixx LLC assumes no responsibility or liability for data loss under any circumstances.

Dead on Arrival (DOA) Policy

Products that arrive defective (“Dead on Arrival”) must be reported to Scanixx within 48 hours of delivery.
Products reported as DOA may be eligible for repair or replacement, subject to manufacturer evaluation and approval.
Products reported outside the 48-hour window may be handled as standard warranty claims.

Liability Disclaimer

Warranty coverage does not extend to damages caused by improper use, illegal operation, or violation of FAA, local, or international regulations.
Scanixx LLC is not liable for accidents, injuries, fines, penalties, or property damage arising from the use or misuse of products purchased.

How to Request Service

To request warranty service or repairs, email info@scanixx.com with the following information:

Order number
Product model and serial number
Detailed description of the issue
Supporting photos or videos (if applicable)

Our support team will guide you through the warranty or repair process and provide further instructions where necessary.