Warranty & Repairs

At Scanixx, we stand behind the quality of the products we sell. All items are covered by the manufacturer’s warranty, and we assist customers in navigating warranty claims and repair services. Please read the details below to understand how warranty and repairs are handled.

Manufacturer’s Warranty

  • All products sold by Scanixx LLC are covered by the manufacturer’s warranty only (e.g., DJI, QYSEA, Chasing, and other brands).

  • Warranty coverage, duration, and terms vary depending on the manufacturer.

  • Scanixx LLC does not provide additional warranties unless explicitly stated in writing.

Warranty Claims

  • To initiate a warranty claim, please contact us at support@scanixx.com with your order number, product details, and a description of the issue.

  • We may request supporting information such as photos, videos, or serial numbers.

  • Our team will guide you through the process and, if applicable, coordinate with the manufacturer or an authorized service center.

  • Final approval of warranty claims rests with the manufacturer.

Warranty Exclusions

The following are not covered by warranty:

  • Damage caused by misuse, crashes, or negligence.

  • Water damage or damage caused by flying in restricted/unsafe environments.

  • Unauthorized modifications, third-party repairs, or use of non-approved accessories.

  • Normal wear and tear (e.g., propellers, batteries).

  • Consumable items such as batteries, cables, or protective parts, unless defective upon arrival.

Repairs & Service

  • Scanixx assists customers in arranging repairs through authorized service centers.

  • Customers are responsible for all shipping costs to and from repair facilities, unless otherwise specified by the manufacturer.

  • Repair timelines depend on manufacturer approval and parts availability.

  • Scanixx LLC is not responsible for repair delays caused by external service centers or supply chains.

Data & Media Disclaimer

  • During service or repair, any stored data (photos, videos, flight logs) may be deleted or lost.

  • Customers are responsible for backing up all data before sending products for repair.

  • Scanixx LLC is not liable for any data loss.

Dead on Arrival (DOA) Products

  • If a product is found to be defective on arrival, it must be reported to Scanixx within 48 hours of delivery.

  • Depending on the manufacturer’s policy, the product may be repaired, replaced, or refunded.

How to Request Service

To request warranty or repair service:

  1. Contact us at support@scanixx.com with your order number and product details.

  2. Describe the issue and include supporting photos/videos.

  3. Our team will provide instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

📧 Customer Support: support@scanixx.com
📍 Scanixx LLC – 1021 E Lincolnway Suite #9008, Cheyenne, Wyoming 82001, United States